Salesforce Platform App Builder Certification Training FAQ’s


To become a Certified Salesforce Administrator and Developer, you must pass the Salesforce Administrator Exam and the Salesforce App Builder Exam. Follow these easy steps.

Step 1: Complete this Salesforce training course.

Step 2: Visit and register to take both exams: Salesforce Administrator and Salesforce App Builder

Step 3: Pass the Salesforce exams to become certified.

Salesforce Administrators are professionals expected to have a broad knowledge of Salesforce applications, who help configure and manage Sales and Service Cloud applications. They also suggest ways for the organization to gain more from added features and capabilities.
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A certification is bound to improve your proficiency with it and provide you with essential information that helps you get acquainted with parts of the platform.
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Salesforce experts who are involved in managing users, data and security, maintaining and customizing Sales Cloud and Service Cloud applications, and building reports, dashboards, and workflow, are professionals who would benefit from the certification than the ones not certified
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Role Hierarchy
Reports and Dashboards
Native CRM functionality – briefing and defining on Opportunities, Leads, Accounts, etc.
Difference between standardized and customized objects
Capabilities of Chatter
User Configuration
Validation Rules
Data Loader
Page Layouts
Record Types

You need to be an administrative professional to acquire this certification.
The Advanced Administrator exam follows the basic Admin Certification and is aimed at further boosting your expertise in dealing with complex functionalities in the given field of employment.
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Candidates must be:
A Degree in BBA, or;
A BCA, MCA, or;
Navigating Salesforce and working knowledge of the sales cloud are welcome additions but aren’t compulsory to apply for the certification.If you are an eligible candidate and are keen to improve your repertoire of administrative functionalities, log onto after completing your training schedule to register for the exams.


System administrators


Sales operations professionals

You need to take Salesforce ADM 201 exam. Registration for the exam can be done via the Salesforce website.You can log onto for detailed information on the sample questions, study patterns, and crucial information that can enable candidates to put their best foot forward when taking the exam. The cost for the Admin Certification Exam is $200, and candidates need to pay the fee directly via the Salesforce website.
The Certification exam for Salesforce aims to assess a candidate’s skills and knowledge in this field and those related to the objectives of the Administrative job layout. Having hands-on experience is very important to gain the Salesforce credential.After a few years, candidates are also charged a $100 maintenance and registration fee for every third maintenance exam.Salient features of the exam format and structure are as follows:
Registration fee: $200
60 multiple-choice questions
The duration of the exam: 90 minutes
Passing score: 65%
Candidates cannot refer to any reference material or online during the exam
Language :English, French, German, Spanish and Brazilian Portuguese
If, for one reason or another, a candidate fails the exam the first time around, a retake fee of $100 needs to be submitted to be able to appear for the Salesforce Admin Certification a second time.
Ijona Academy provides recordings of each class so you can review them as needed before the next session.The technical process may vary from online tool to online tool, but generally, your course dashboard may have a central location to download the recordings, once they’re available (within a few hours of the end of the class). In some instances, you may receive a link to the recording in an email.
Yes, we provide 1 practice test as part of our course to help you prepare for the actual certification exam. You can try this free Salesforce Admin & App Builder Exam Practice Test to understand the type of tests that are part of the course curriculum.
Salesforce is one of the most popular cloud-based customer relationship management (CRM) tools used to automate sales, customer service, and digital marketing activities. It was founded in March 1999, by Marc Benioff and has its headquarters at San Francisco. Salesforce enables people in the sales role to track their sales, reach out to customers to solve sales queries, and companies to manage cases and tasks.
Online classroom training or Live Virtual Classwork provides a classroom and an instructor capable of teaching you and peers from anywhere in the world. With today’s tools the experience is just as impactful as being in a class, with the ability to ask questions, share files, and participate in a class in the same manner as if one were in a real classroom – often with better tools than available in a traditional setting. Imagine being able to work with the trainer on a file, have the trainer highlight and notate the file, and then be able to receive a copy of that file and have multiple versions – just the question, the question with its answers, then with the valuable highlights and comments. Like a classroom discussion can get very lively, but also like a classroom, trainers experienced with online training are able to demonstrate leadership and management to focus energy on the topics, concepts and discussions at hand. Now consider this – can you get a recording of your traditional classroom experience in 8 to 12 hours? With online classroom training, this is considered a standard behavior.
You need internet with good speed and headphones for the audio
Yes, Our Salesforce Administrator and App Builder training course is designed to guarantee you’ll pass both the exams on your first attempt. With a hands-on learning approach, the training not only gives you the confidence to pass the exams but also helps you retain knowledge beyond the exams.
Yes, you can cancel your enrollment if necessary. We will refund the course price after deducting an administration fee. To learn more, view our Refund Policy.
All of our highly-qualified CS-Salesforce Administrator and App Builder trainers are Salesforce certified, with more than 15 years of experience in training and working professionally in the field. Each of them has gone through a rigorous selection process that includes profile screening, technical evaluation and live training demonstration before they are certified to train for us. We also ensure that only those trainers who maintain a high alumni rating continue to train for us.
We offer 24/7 support through email, chat, and calls.Talk to trainers in our community forum where you will have life-time access
Contact us at +1 302-828-0033 or drop a mail at and we will be happy to help
Ijona enables people and businesses to navigate beyond Artificial Intelligence into Real Intelligence. This core value of Ijona propagates into PMP Preparation to enable our participants to prepare not only for a credential or a job change, but a transformational change that employers and employees desire.
We have scheduled demonstrations of our class experience from time to time; for event schedules, contact support or check our website at Webinars.